Shipping Policy

Last Updated: July 2, 2026

At Clairejane-Manchester, we are committed to delivering your order as quickly and efficiently as possible. Below you will find important information about our shipping process, estimated delivery times and order tracking.

Order Processing

All orders are processed within 1–2 business days after payment has been successfully received.

Orders placed during weekends or public holidays will be processed on the next available business day.

Once your order has been dispatched, you will receive a shipping confirmation email.

Estimated Delivery Times

Our estimated delivery time is:

5–10 business days

Please note that delivery times are estimates and may occasionally vary due to factors beyond our control, including:

• High seasonal demand

• Carrier delays

• Customs inspections

• Severe weather conditions

• Public holidays

While we always strive to meet our estimated delivery times, delays may occasionally occur.

Shipping Costs

We are pleased to offer free shipping on all orders unless stated otherwise during checkout.

Any promotional shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking details may take 2–3 business days to become active after dispatch.

You can monitor the progress of your shipment at any time using the tracking link provided in your shipping confirmation email.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your order.

Clairejane-Manchester cannot be held responsible for delays or additional costs resulting from incorrect or incomplete delivery information provided by the customer.

If you notice an error after placing your order, please contact us immediately. We will do our best to update your details before your order is dispatched, although changes cannot be guaranteed once processing has begun.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

We will work with the shipping carrier to investigate the shipment and keep you informed throughout the process.

Customs, Duties and Taxes

Depending on your country's regulations, customs duties, import taxes or other governmental charges may apply.

Any such charges are determined by local authorities and, where applicable, remain the responsibility of the customer.

Delivery Issues

If your package arrives damaged, incomplete or appears to have been lost during transit, please contact us as soon as possible.

To help us investigate efficiently, please include:

• Your order number.

• A description of the issue.

• Photographs where applicable.

Our team will review your case and work towards a suitable solution.

Multiple Items

If your order contains multiple items, they may occasionally be shipped separately.

This allows us to dispatch products as soon as they become available and may result in separate deliveries.

There are no additional shipping charges for split shipments.

Contact Us

If you have any questions regarding shipping or delivery, our customer support team will be happy to assist you.

Clairejane-Manchester

Email: info@clairejane-manchester.com

We aim to respond to all enquiries within 24 hours on business days.