Privacy Policy

Last Updated: July 2, 2026

At Clairejane-Manchester, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, place an order or contact our customer support team.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Clairejane-Manchester operates this online store and is responsible for the collection and processing of your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

If you have any questions regarding this Privacy Policy or your personal data, please contact us at:

Email: info@clairejane-manchester.com

2. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information

• Full name

• Billing address

• Shipping address

• Email address

• Telephone number

Payment Information

Payments are processed securely through trusted payment providers. We do not store your complete credit or debit card details on our servers.

Order Information

When you place an order, we collect information including:

• Products purchased

• Order value

• Order history

• Shipping preferences

• Delivery information

• Return or refund requests

Technical Information

When you browse our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Language settings

• Website usage

• Pages visited

• Time spent on pages

• Referral source

This information helps us improve our website and customer experience.

3. How We Collect Information

We collect personal information in several ways:

• When you place an order.

• When you contact customer support.

• When you subscribe to our newsletter.

• When you create an account.

• When you browse our website.

• Through cookies and similar technologies.

• Through trusted service providers that assist us in operating our business.

4. How We Use Your Information

Your personal information is used only for legitimate business purposes.

These include:

Processing Orders

We use your information to:

• Confirm your order

• Process payments

• Prepare shipments

• Deliver your purchases

• Send order confirmations

• Provide shipping updates

• Handle returns and refunds

Customer Support

We use your information to:

• Respond to enquiries

• Resolve complaints

• Provide after-sales support

• Verify your identity when necessary

Improving Our Website

Information collected about website usage helps us:

• Improve website performance

• Enhance user experience

• Identify technical issues

• Optimise product pages

• Improve navigation

Marketing

If you have subscribed to receive marketing communications, we may send you:

• New product announcements

• Promotions

• Exclusive offers

• Seasonal campaigns

• Store updates

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in every email.

5. Legal Basis for Processing

Where required by law, we process your personal information on one or more of the following legal grounds:

• To fulfil a contract with you.

• To comply with legal obligations.

• To protect our legitimate business interests.

• Based on your consent where required.

6. Sharing Your Information

We only share your information where necessary to operate our business.

This may include trusted third-party service providers such as:

• Payment providers

• Shipping carriers

• Order fulfilment partners

• Website hosting providers

• Fraud prevention services

• Analytics providers

• Customer support platforms

• Email marketing providers

These partners only receive the information necessary to perform their services and are required to protect your information appropriately.

We never sell your personal information to third parties.

7. Shopify

Our online store is powered by Shopify.

Shopify provides the secure ecommerce platform that allows us to offer our products and services.

When you use our website, certain information may be processed by Shopify in accordance with Shopify's own Privacy Policy to facilitate secure payments, website functionality, fraud prevention and order processing.

8. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us to:

• Remember your preferences

• Keep products in your shopping cart

• Improve website functionality

• Analyse website traffic

• Measure advertising performance

• Personalise your shopping experience

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

9. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration or disclosure.

Although we strive to maintain a secure environment, no online system can be guaranteed to be completely secure.

We therefore encourage customers to protect their account credentials and use secure internet connections whenever possible.

10. How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including complying with legal, tax, accounting and regulatory obligations.

When your personal information is no longer required, it will be securely deleted or anonymised.

11. Your Rights

Depending on your country of residence, including customers within the United Kingdom and the European Economic Area (EEA), you may have the following rights regarding your personal information:

• The right to access your personal information.

• The right to request correction of inaccurate or incomplete information.

• The right to request deletion of your personal information where legally permitted.

• The right to restrict the processing of your information in certain circumstances.

• The right to object to certain types of processing, including direct marketing.

• The right to request a copy of your personal information in a portable format where applicable.

• The right to withdraw your consent where processing is based on consent.

• The right to lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us using the email address provided below.

12. International Data Transfers

Some of our trusted service providers may process personal information outside your country of residence.

Where personal information is transferred internationally, we take appropriate measures to ensure that your data remains protected in accordance with applicable data protection laws.

13. Children's Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate parental consent where required, we will take reasonable steps to delete that information.

14. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices, content or security of external websites. We encourage you to review the privacy policies of any third-party websites before providing your personal information.

15. Fraud Prevention and Website Security

To help protect both our customers and our business, we may use certain information to:

• Detect fraudulent transactions.

• Prevent unauthorised access.

• Verify customer identity where necessary.

• Protect our website against misuse and security threats.

These measures help ensure a safe shopping experience for all customers.

16. Marketing Communications

If you have chosen to receive promotional communications from Clairejane-Manchester, we may occasionally send you emails about:

• New arrivals

• Exclusive offers

• Seasonal promotions

• Product recommendations

• Company updates

You may unsubscribe from these communications at any time by clicking the unsubscribe link included in our emails.

Please note that even if you opt out of marketing emails, we may still send you essential service communications relating to your orders, deliveries, returns or account.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or the services we provide.

Any updates will be published on this page together with the revised "Last Updated" date.

Your continued use of our website following any changes constitutes acceptance of the updated Privacy Policy.

18. Contact Us

If you have any questions regarding this Privacy Policy or would like to exercise any of your privacy rights, please contact us.

Clairejane-Manchester

Email: info@clairejane-manchester.com

We aim to respond to all privacy-related enquiries as quickly as possible and in accordance with applicable data protection legislation.