Returns page

The withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods, if you have ordered one or more goods as part of a single order and these are delivered uniformly;
on which you or a third party named by you, who is not the carrier, took possession of the last goods, if you have ordered several goods as part of a single order and these are delivered separately.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract. You can do this via email: support@vorafashion.com.
You can use the attached model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 30 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods without undue delay and in any event not later than 30 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Reasons for exclusion and loss of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive; for the supply of goods that can spoil quickly or whose expiry date would be quickly exceeded;
for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can only be delivered 30 days after the conclusion of the contract at the earliest and the current value of which depends on fluctuations in the market;
for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts:
for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
for the supply of goods if, due to their nature, they have been inseparably mixed with other goods after delivery;
for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Model withdrawal form
Please contact us at the following e-mail address before returning the goods: support@vorafashion.com.
The return address indicated on our parcels is not a return address. You will receive our return address by e-mail upon request.

If you wish to withdraw from the contract, please fill out this form and send it back to us via email.

Withdrawal form
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date: ______________
(*) Delete as appropriate.